Frequently Asked Questions
How far in advance should I make reservations?
Advanced reservations are recommended only for all cruises. Tickets can be purchased up until departure time, depending on availability. For groups of 10 or more, call us as soon as possible at 800-365-2628, ext. 480. You can also email us at firstname.lastname@example.org. Reservations for our cruises can be made online by going to our Reservations page, or by calling 504-569-1480.
What time should I arrive so I don't miss the boat?
We always begin boarding at least one half hour before departure time, and sail very closely "on time". It is best to arrive 30 minutes before departure or sooner.
Which method of payments do you accept?
We accept Travelers Checks, Visa, Master Card, American Express, Discover, and of course cash!
Do you accept coupons?
Coupons or discounts not accepted for online redemption with your reservation should be presented at the Lighthouse ticket office. Only one coupon or discount may be used per ticket. Coupons and other discounts do not apply to Value Packages. Some coupons can be entered online, but all coupons must be turned in at the ticket office.
Where can we park?
There are parking lots on Decatur Street that offer hourly rates on parking.
Are alcoholic beverages available on the cruises?
We have bars on all four decks of the CITY OF NEW ORLEANS. The minimum alcoholic beverage age in Louisiana is 21 year old. Alcoholic beverages include beer, a wine list, and specialty drinks. By Louisiana State Law, an international guest will need to show a passport instead of a drivers license, as licenses from different countries differ in the information provided.
Do you sail in bad weather?
Cruises are cancelled only when the Coast Guard determines there will be severe weather along the river. Seating is available indoors as well as covered areas on the deck.
Is the boat handicap accessible?
TBD ON MARDI GRAS WORLD GANG PLANK
Can we bring pets on board the boat?
The CITY OF NEW ORLEANS allows animals to cruise with their owners as long as they are a service animal as defined the ADA. Thank you.
How do I get copies of the photo taken in front of the CITY OF NEW ORLEANS when we boarded our cruise?
The members of the Photo Team will be glad to help you locate your photo and place an order. You can reach them at: . For faster processing please provide them with either the photo card number or the date and time of your cruise with us. Office phone is 504-407-3755.
What is the dress code?
All of our cruises are casual attire. "Dressy Casual" is recommended for the Dinner Jazz Cruise based on the decor and service.
Is there any entertainment on your cruises?
*Call to confirm availability on dinner, brunch, holiday or special event cruises. The NATCHEZ sails year round with annual refurbishment in January or February (dates and length of time out of service TBD).